Strategic Quality Management (SQM) 策略性品質經營

Strategic Quality Management (SQM) is a structured process for establishing long-range quality goals, at the highest levels of organization, and defining the means to be used to reach those goals.

策略性品質經營乃一結構化的流程﹐在高階層內藉建立組織長程之品質目標﹐並定義達成目標之各項資源。

通常﹐SQM 始於高階層品質委員會之組成﹐藉此展開組織之策略性品質經營。

品質委員會之職責：

1. 訂定公司的品質政策(Quality Policy)
2. 訂定公司的年度品質目標(Quality Goals)
3. 創造利於品質政策並能達成品質目標的環境與組織
4. 待續


參考資料：
1. Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services